The Trevor Project

People Operations Culture Manager

Role: People Operations & Culture Manager

Reports to: Director of People Operations

Location: New York City / Los Angeles / Flexible*

Hours: Full-time

About Trevor

The Trevor Project is the world’s largest suicide prevention and crisis intervention organization for LGBTQ young people. We are a non-profit that provides 24/7 life-saving support via phone, text, and chat. We also operate the world’s largest safe space social networking site for LGBTQ youth and run innovative research, education, and advocacy programs. We’ve been saving lives every day for over 20 years.

Overview of the Role

People are at the core of what we do. Our People Operations & Culture Manager will contribute to The Trevor Project’s life-saving work by ensuring our staff is provided with best-in-class experiences and strong core people processes to be successful in their roles. Managing our People Operations Associate, you will build upon and execute a strategy to promote an innovative, high performing, and supportive culture that aligns with the strategic priorities of the organization. Like other members of our People Operations team, you understand that every decision we make should result in the ability to hire, develop, and retain a diverse group of exceptional people to support our life-saving work.

Who you are

Professional. You understand the value of radical candor and enjoy giving and receiving feedback up, down, and across an organization. You are mature and reliable. You strive to learn and grow your skills every day
People person. You love working with people and know how to excite them about our life-saving work
Entrepreneurial. You have a track record of successfully building impactful people operations initiatives. You’re ready to roll up your sleeves and support as needed to get the job done
Tech savvy. You maintain a digital-first mindset. You believe in the power of automation and have a strong desire (and ability!) to make manual processes a thing of the past
Results and data-oriented. You are driven by results and informed by data. You operate with urgency and efficiency. You know how to identify problems and create informed and comprehensive strategies to make progress and get results
Relationship Builder. You love collaborating and sharing ideas. You have the ability to cultivate relationships. You understand that people are the core of who we are and place a premium on user experience
Agile. You are comfortable navigating ambiguity and working with competing priorities. You maintain composure and remain positive under pressure
Clear communicator. You understand we move quickly and can communicate complex ideas clearly and concisely, in both verbal and written form. You can adopt Trevor’s voice and ensure any communications on behalf of the People Operations team are consistent with the culture we want to continue building
Passionate. You care about LGBTQ youth. You care about saving lives. You care about intersectionality. You want to have a hand in changing the world
Fun. The work we do is serious but that doesn’t mean we don’t have fun. We know how to have a good time and you should too

What you’ll do

Working with our People Operations Associate and the Director of People Operations, develop priority initiatives that directly impact the employees who make our life-saving work possible
Embody Trevor’s culture every day, in every decision you make. From how you operate during social events to how you navigate tough conversations, you’ll be expected to lead with a people-centric and culture-forward approach to resolve issues and move roadblocks
Serve as a strong peer to the People Operations Services Manager in handling sensitive and confidential employee relations matters
Lead sensitive and confidential employee relations matters independently, as needed
Enhance or create initiatives (e.g. onboarding, professional development, staff bonding. performance reviews) to ensure that Trevor has an inspiring, high-performance culture that develops and retains top talent
Develop programs that foster an inclusive culture alongside our People Operations Associate and Director of People Operations
Clearly articulate to external audiences Trevor’s mission, the work that we do, and the opportunities for amazing people to join Team Trevor
Analyze and use data and metrics to inform decisions that affect the organization


Generous vacation and holidays (like a full day off to celebrate Harvey Milk Day!), including Summer Fridays
Comprehensive health insurance (we pay 100% of your premiums for medical, dental, and life), including gender affirmation surgery
Fun office environment and passionate team
The Trevor Project is an equal opportunity employer
Meaningful work at an organization that is saving the lives of LGBTQ young people every day

Your Application

We’re excited to hear from you! To join Team Trevor, please upload a resume and cover letter. Applications without cover letters will not be considered.

  • If this sounds like you, we are open to hiring in the following states: California, Colorado, DC, Hawaii, Illinois, Maryland, Michigan, Minnesota, Nebraska, Nevada, New Jersey, New York, Oregon, Pennsylvania, Texas, Utah, and Virginia

Please mention that you come from HireForThem when applying for this job.

Posted 1 month ago

Apply for this job