Horizon Personnel Services Company Logo Horizon Personnel Services


Branch/On-site Location: Fairfield

Reports To: Branch Manager

Job Purpose:

Responsible for the day-to-day operations of the branch. The qualification specialist will be responsible for matching applicants to clients through in-depth analysis of job skills and qualifications to determine which applicants to recruit, interview and hire, utilizing our 15-step hiring process. This is a non-exempt position.

Essential Functions:

  • Conduct phone screens and preliminary discussion with applicants to determine who to schedule for an interview appointment
  • Conduct pre-employment skills testing, employee orientation and safety training
  • Process and complete reference checks, criminal backgrounds, credit checks, DMV records and drug testing as required per each client
  • Complete, review and maintain employment records: new hire documentation, W-4
  • Complete E-Verify and benefits forms
  • Review company policies and procedures with associates as part of the associate orientation
  • Resolve employee-related issues involving complaints, misconduct and performance
  • Interview applicants to identify and summarize relevant experience and skills
  • Complete all required data entry and reports daily and weekly
  • Provide staffing services for accounts and assess client needs by obtaining detailed job requirements, and selecting, orientating and dispatching the appropriate job candidates
  • Evaluate and match qualified candidates to clients’ open orders using computer databases, networking, Internet recruiting resources, cold calls and employee referrals
  • Successfully fulfill orders; this may include: resume and cover letter submissions, coordination of interview times with customers and candidates, timely follow up on submissions and interviews and coordination of any company-specific screening and orientation
  • Maintain the Job Description Binder that includes: New Client Information Sheet, job descriptions and pay and bill rates for each client
  • Visit clients and gather information to complete the Operations Analysis; The analysis will be completed by your manager and the operations staff. Client visits should be done on a regular basis, and existing clients should have a monthly in-person visit
  • Communicate consistently and follow up with clients and employees, including: immediate contact with the client when the order is received, orientation completed to give the employee all the job details, arrival call with the client to confirm attendance of our employee, end of day call to client and candidate to ensure good performance and satisfaction of job expectations in accordance with the job description, and asking for additional needs
  • Meet all client expectations of customer service including follow-up and filling orders timely
  • Risk Management activities: process and respond to UI claims in a timely manner, handle all Workers’ Compensation claims and follow procedure to insure our employees are taken care of properly; this may include communication with the medical facility, follow-up with the employee and follow-up with clients
  • Obtain and maintain current knowledge of Equal Employment Opportunity (EEO) and affirmative action guidelines and laws, such as the Americans with Disabilities Act
  • Generate wake-up calls as needed and cover after-hour phones to ensure all client needs are fulfilled
  • Answer the telephone with the appropriate greeting to provide desired information for customers and associates in a courteous manner
  • Follow all requirements for entering and documenting information into Temps Plus, including appropriate notes for all new employees, existing employees, clients and job orders
  • Respond promptly to company cell phone during normal work hours and after-hours, and listen to and return voicemail messages by end of day
  • Collect and prepare time and attendance records for weekly payroll entry into Temps Plus; ensure all timecards are signed and approved by each client, and double check all hours worked, including breaks and lunches, for proper calculation of total time each week; print current batch report to double check payroll; have branch manager, assistant manager, on-site manager or another qualification specialist double check payroll before sending to Corporate for processing
  • Train associates and coworkers as directed by the manager
  • Perform other duties assigned by management
  • Treat every person walking in the door or calling on the phone with respect and kindness

Qualification Guidelines


Required: High school diploma and 1 year previous customer service

Desirable: Bachelor’s degree or equivalent business experience; Prior experience preferred in recruiting or customer service; Bilingual (English/Spanish)


Requires knowledge of office practices; business correspondence techniques and English composition, grammar, spelling and punctuation; knowledge of word processing, Outlook, Internet, PowerPoint, database and spreadsheet software applications

Skills required include use of word processing, Outlook, Internet, database and spreadsheet software; use of standard office equipment including computers, printers, telephones, copiers, scanners, calculators and facsimile equipment

Ability to interpret and apply the company’s, and the clients’, required policies and procedures; ability to maintain confidentiality of data; collect data; add, subtract, multiply and divide in all units of measure; prioritize, organize, multi-task and complete tasks independently; communicate effectively with all levels of staff, management, clients, vendors and public and private representatives; ability to work under pressure and maintain composure while managing multiple projects; ability to interact effectively at all levels and across diverse cultures; ability to generate a team player atmosphere; ability to service clients and employees with quality and flexibility

Physical and Environmental Elements:

The sedentary office duties include working in an office environment with moderate noise levels, controlled temperature conditions and no direct exposure to hazardous physical substances. Employees have occasional exposure to disgruntled staff, employees and clients while interpreting and enforcing the company’s, and the clients’, policies and procedures.

Finger dexterity is needed to access, enter and retrieve data using a computer keyboard, or calculator, and to operate standard office equipment. The position occasionally requires bending, stooping, reaching, pushing and pulling drawers to retrieve and file information, and lifting and carrying reports, supplies and records that typically weigh less than 15 pounds. Employees in this position may frequently maintain long periods of time in a sitting position, and viewing a computer screen.


Job Type: Full-time

Pay: $15.00 - $24.00 per hour


  • Dental Insurance
  • Health Insurance
  • Vision Insurance


  • Day shift
  • Monday to Friday
  • Overtime

Please mention that you come from HireForThem when applying for this job.

Posted 1 month ago

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