-Serve as the first point of contact for leave, disability, and accommodation related questions
-Resolve queries by referring to documentation such as frequently asked questions and standard operating procedures and escalate when these cannot be resolved
-Build customer trust through empathetic personalized conversations
-Receive queries via phone, email or chat and log contacts into the shared service case management system
-4+ years of Case/Claims Management or equivalent experience
-Basic US legislation Leave of Absence and Accommodations knowledge.
-1 year of Leave and/or Accommodations experience, to include: previous work in a leave of absence and/or disability claim management role, reviewing cases for eligibility, and establishing/executing a case management plan.
Professional Background Possibilities:
Job Types: Full-time, Contract
Full Time Opportunity:
This Company Describes Its Culture as:
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