Bourne's Energy Company Logo Bourne's Energy

CUSTOMER SERVICE SPECIALIST - NEWPORT, VT

BASIC DUTIES

· Provide a warm welcome to all customers - phone, email, in person – 30-80 contacts per day

· Confidently assist with a wide variety of customer requests – account reconciliation, pricing information, create fuel tickets & service work orders, vetting calls for other departments, etc.

· Compose and distribute professional communication – verbal, written

· Complete daily deposit transactions accurately

· Maintain company and customer confidentiality

SUCCESSFUL CANDIDATES will have strong skills in communications, professionalism, accuracy, organization, and able to perform several tasks simultaneously. Office Suite experience and typing skills are critical. Soft-selling skills are helpful when providing information and offering options to customers.

SCHEDULE & WORK - Hours are basic M-F business day with seasonal flexibility to participate in rotations of later hours, Saturday, and remote office on-call. Consistent, on-time attendance for a fulltime (40 hr/wk) schedule.

ATMOSPHERE – Bourne’s Energy is Vermont Family Owned and Operated since 1947. Our customers and employees are WHO WE ARE and taking care of them is our TOP priority. Our single employee office is located within another local family business and all company resources are only a phone extension away. Training takes place primarily within other offices and will require travel.

Job Type: Full-time

Benefits:

  • 401(k)
  • 401(k) Matching
  • Dental Insurance
  • Disability Insurance
  • Employee Assistance Program
  • Employee Discount
  • Health Insurance
  • Life Insurance
  • Paid Time Off
  • Referral Program
  • Vision Insurance

Experience:

  • Customer Service: 3 years (Preferred)

Education:

  • High school or equivalent (Required)

Required travel:

  • 25% (Required)

Communication method(s) used:

  • Email
  • Phone
  • In person

Job Duties:

  • Answer incoming customer inquiries
  • Collaborate with management teams to stay updated on new products, services, and policies
  • Record customer information within our customer service database
  • Engage with clients in a friendly and professional manner while actively listening to their concerns
  • Offer support and solutions to customers in accordance with the company's customer service policies
  • Other duties as requested

Schedule:

  • Monday to Friday
  • On call

Company's website:

  • www.bournesenergy.com

Company's Facebook page:

  • https://www.facebook.com/BournesEnergy/

Benefit Conditions:

  • Waiting period may apply
  • Only full-time employees eligible

Work Remotely:

  • No

Please mention that you come from HireForThem when applying for this job.

Posted 3 weeks ago

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